If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within seven days of the purchase date will be credited at the full purchase price, providing the objects are returned in the same condition as when shipped. We do not accept returns after the seven day period. The original shipping and handling charges are not refundable. Please mail your return package in a prepaid, insured, traceable method to Long Mountain General Store, 5735 Blue Gray Trail, Franklin, WV 26807.